Customer Service Advisor

TieTalent; Lymington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A facilities management company in Lymington is seeking a Customer Service Advisor to manage the repairs helpdesk. You will ensure effective communication, monitor repair calls, and assist in planning daily works for engineers. Ideal candidates will have strong customer service skills and familiarity with Microsoft Office. This is a pivotal role in a busy team offering a range of benefits.

Benefits

Comprehensive benefits package

Progressive company culture

Qualifications

• Previous customer service or helpdesk experience preferred, ideally in a maintenance context.
• Ability to work as part of a team and maintain effective communication.
• A can-do attitude, with the desire to ensure quality service delivery.

Responsibilities

• Monitor outstanding repair calls within the helpdesk.
• Take calls from the public regarding hospital appointments.
• Plan daily work for site engineers.
• Order materials and communicate with suppliers.
• Provide administration support to team members.
• Compile reports and monitor compliance.

Skills

Excellent customer service skills

Telephone communication skills

Written communication skills

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Job description

About

We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.

Rydon is a successful construction, development, maintenance, investment and management group operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.

Some key responsibilities include;

• To monitor the outstanding repair calls within the helpdesk.
• To take calls from general public who are requiring guidance regarding hospital appointments.
• Planning in daily works for site engineers.
• To ensure effective communication between our operational team and our client.
• Ordering of materials required by the engineers, speaking to suppliers and contractors.
• Provide additional administration and support, where required for other team members and managers.
• Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.
  
  

This is a varied and pivotal role within our busy and successful team.

Experience Required

The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel.

If you have the above experience, we'd strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.

TITL1_UKTJ

• Lymington, England, United Kingdom
  
  

Languages

• English