Customer Service Advisor

JR United Kingdom; Lutterworth; Hybrid; GBP 24,000 - 33,000; Full time

Job summary

Join a leading company’s customer service team with opportunities for professionals at every stage of their career. This full-time role provides a competitive salary, paid overtime, and flexible working options. Employees will enjoy comprehensive benefits, career progression, and a supportive team culture that values input and champions success.

Benefits

Paid Overtime

Flexible Shift Patterns

Ongoing Coaching

Career Progression Opportunities

Hybrid Working Options

Qualifications

• Experience in customer-facing roles such as contact centres or retail.
• Passionate about helping others and solving problems.
• Excellent communicators with a calm, professional manner.

Responsibilities

• Being the first point of contact for customers via phone, email, or digital platforms.
• Handling queries about orders, deliveries, billing, product updates, and service requests.
• Identifying opportunities for service improvements or process enhancements.

Skills

Problem Solving

Communication

Organizational Skills

Teamwork

Adaptability

Job description

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Join Our Clients Customer Service Team – Multiple Roles

Locations: Across Regional UK Sites | Full-time - Leicestershire

Salary Range: £24,000 – £32,500 + Paid Overtime + Comprehensive Benefits + Career Development

A role with purpose. A team with pride. A future with opportunity.

At a time when meaningful work and long-term career prospects matter more than ever, our client is proud to offer opportunities for individuals at every stage of their customer service journey. Whether you’re just starting out, returning to the workforce, or looking to step into a more senior, impactful position—we’re growing their team and we’d love to hear from you.

Why Join?

Our client believes that great customer service begins with great people—and that’s why they’re investing in talent at all levels. Our roles span from entry-level to senior positions, each offering structured support, room to grow, and the chance to make a real difference to both customers and colleagues.

This is more than just a customer service / call centre job. It’s a stepping stone to a rewarding career in a supportive, high-performing environment. You'll work with a purpose-driven team that values your input, recognises your efforts, and champions your success.

What You'll Be Doing

Depending on your skills and experience, your day could involve:

• Being the first point of contact for customers via phone, email, or digital platforms
• Handling queries about orders, deliveries, billing, product updates, and service requests
• Managing complex or sensitive enquiries with care, discretion, and ownership
• Working with internal teams to coordinate solutions and improve customer outcomes
• Supporting teammates, sharing knowledge, and contributing to a positive team culture
• Identifying opportunities for service improvements or process enhancements
• Participating in quality reviews, coaching sessions, or team initiatives

Every team member plays a part in delivering reliable, thoughtful support that truly makes a difference.

What You’ll Need

We’re looking for individuals who are:

• Passionate about helping others and solving problems
• Excellent communicators with a calm, professional manner
• Comfortable using digital systems and handling real-time queries
• Highly organised with a keen eye for detail
• Team-oriented, adaptable, and willing to learn
• Experienced in customer-facing roles—whether in contact centres, customer service centres, retail, hospitality, call centres, or similar

Whether you’re applying for your first service role or bringing years of experience to the table, what matters most is your mindset and motivation.

What You’ll Gain

Our client don’t just hire—they invest. You’ll benefit from:

• Competitive salaries starting from £24,000 up to £32,500
• Paid overtime and flexible shift patterns
• Hybrid working options after probation based on performance
• Ongoing coaching and access to self-development resources
• A clear pathway for career progression, including leadership training and mentoring
• Recognition for your contributions and a voice in how they improve their service

This is a place where your growth is just as important as your output.

Start Your Next Chapter

We’re helping to build something special—a team of customer service professionals who care deeply, work collaboratively, and are proud of what they do. No matter where you are in your customer service career journey, there’s a place for you here.