Customer Service Advisor

Macildowie Associates; Lutterworth; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading organisation is seeking a Software Quality Assurance Team Leader in Lutterworth for a hybrid role. The successful candidate will manage and inspire a talented QA team, ensuring the quality and operational efficacy of critical software applications. This role requires strong leadership, technical problem-solving abilities, and effective communication skills.

Qualifications

• Proven experience leading a software support or QA team.
• In-depth understanding of QA methodologies.

Responsibilities

• Lead and mentor the Software Applications team for optimal performance.
• Oversee software quality assurance efforts and manage support workloads.

Skills

Technical problem-solving

Attention to detail

Effective communication

Multitasking

Project management

Understanding of software development lifecycle

Tools

Azure DevOps

SQL

IIS

Postman API testing

Version control systems

Job description

Software Quality Assurance Team Leader

• Location: Lutterworth - Hybrid
• Salary: £40,000 - £45,000
• Permanent

Are you a hands-on technical leader with a passion for quality assurance and software excellence?

• We're working with a leading organisation seeking a Software Quality Assurance Team Leader to manage, develop, and inspire their software applications support and QA team.
• In this pivotal role, you'll ensure the smooth operation, enhancement, and quality control of business-critical software applications used by internal teams and external clients.
• This is a fantastic opportunity for someone who thrives at the intersection of people management, process improvement, and software delivery.

The Role:

• As the Software Quality Assurance Team Leader, you'll oversee a skilled team responsible for supporting, testing, and maintaining software applications.
• You'll work closely with developers, business analysts, and senior stakeholders to ensure applications meet high-quality standards, regulatory requirements, and evolving business needs.

Key Responsibilities:

• Lead and mentor the Software Applications team to ensure optimal performance, collaboration, and professional development.
• Oversee software quality assurance efforts, ensuring smooth deployments with minimal disruptions.
• Manage support workloads and coordinate responses to technical issues across the software suite.
• Provide hands-on support and troubleshooting expertise to resolve complex application issues.
• Maintain and monitor testing environments to ensure reliable development and deployment processes.
• Continuously evaluate software performance, identifying and implementing improvements to enhance user experience.
• Support software projects and drive timely delivery of application updates and releases.
• Act as a key liaison between IT and business units to ensure alignment with organisational goals.
• Maintain strong working relationships with software vendors and manage annual license and support contracts.
• Ensure application architecture and processes meet security and compliance standards.

Ideal Candidate Profile:

• Proven experience leading a software support or quality assurance team.
• Strong technical problem-solving skills and attention to detail.
• Effective communication skills, with the ability to bridge technical and non-technical discussions.
• Excellent multitasking and project management abilities.
• In-depth understanding of the software development lifecycle and QA methodologies.

Preferred Skills & Qualifications:

• Experience in a similar leadership role within IT or software support.
• Familiarity with tools such as Azure DevOps, SQL, IIS, Postman API testing, and version control systems.
• Knowledge of mobile testing platforms is a plus
• Background in software testing frameworks and industry best practices.
• Exposure to Microsoft-based infrastructure and application environments.

This is a key leadership role for someone who thrives in a fast-paced tech environment and is ready to take ownership of software quality and performance across a suite of digital products.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.