Customer Service Advisor

Thorn Baker Recruitment Ltd; Loughborough; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency in Loughborough is seeking a Customer Service Advisor to join their busy team. The role involves responding to customer queries, assisting with orders and deliveries, and ensuring customer satisfaction. Ideal candidates will have prior customer service experience and possess strong communication skills. This is a temporary, office-based position with hybrid working options available.

Qualifications

• Previous customer service experience in an office or contact centre.
• Confident communicator with great attention to detail.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Responding to customer queries via phone, email, and online systems.
• Helping customers with orders, deliveries, returns, and general enquiries.
• Investigating and resolving issues quickly and professionally.

Skills

Strong communication skills

Attention to detail

Multitasking ability

Proactive attitude

Team player

Job description

£12.21 per hour

30 hours per week

Office-based Fridays | Hybrid working

Temporary role

We're looking for a Customer Service Advisor to join a busy, friendly team based in Loughborough.

This is a great opportunity for someone with strong communication skills who enjoys helping customers and solving problems.

What you'll be doing:

• Responding to customer queries via phone, email, and online systems
• Helping customers with orders, deliveries, returns, and general enquiries
• Investigating and resolving issues quickly and professionally
• Logging all communication accurately and following up where needed
• Working with other departments to make sure customer needs are met
• Keeping product and service information up to date

What we're looking for:

• Previous customer service experience (office or contact centre)
• Confident communicator with great attention to detail
• Able to multitask and stay organised in a fast-paced environment
• Proactive, helpful, and a team player
• Comfortable using computers and CRM/ticketing systems

We are an equal opportunities employer and welcome applications from all qualified candidates.