Customer Service Advisor

MAN Truck & Bus UK Ltd; Long Eaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive services company is seeking a Customer Service Advisor for their Long Eaton branch. The role involves managing job cards, supporting parts ordering, and ensuring effective communication with customers and stakeholders. Ideal candidates are proactive, detail-oriented, and have customer service experience. Competitive salary along with a bonus scheme and benefits like pension and company car available.

Benefits

Competitive salary

Bonus scheme

Excellent pension scheme

Company car scheme

25 days holidays plus bank holidays

Qualifications

• Experience in customer service environment required.
• Ability to work under pressure and manage time effectively.
• Proactive approach to managing workload.

Responsibilities

• Manage and maintain job cards efficiently.
• Support the parts department with parts ordering.
• Cost work and raise invoices from job cards.
• Report time, hours sold, statistics as needed.

Skills

Customer service

Technical knowledge

Attention to detail

Flexibility

Job description

Overview

We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full-time, permanent basis.

Responsibilities

• The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.
• In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required.
• You will be costing the work and raising invoices from job card/repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts.
• You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

Person specification

• We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
• Do you have experience of providing a fast and effective service for a variety of customers?
• Are you able to work well under pressure, with a keen eye for detail?

Benefits

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.