Customer Service Advisor

Parkside; London Borough of Harrow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable service provider in London is seeking a Welcome Team Advisor to enhance the client journey through excellent customer interactions. Responsibilities include promoting products, addressing client queries, and maintaining records. Strong communication and adaptability skills are essential. The role offers a compensation of £22 annually with performance bonuses.

Benefits

Attractive referral bonuses for employees

Milestone recognitions for dedicated service

Qualifications

• Able to present different product details, underscoring benefits, and contrasting against rival products.
• Demonstrated adaptability in dynamic settings.
• Strong communication capabilities, both written and spoken.

Responsibilities

• Promote and emphasise the unique selling points of our extensive product lineup.
• Forge collaborative ties with colleagues, leadership, internal divisions, and external partners to address client queries.
• Enhance the client journey by consistently delivering above-and-beyond service.

Skills

Strong communication capabilities

Adaptability in dynamic settings

Proficient usage of Microsoft Office tools

Job description

Overview

Location: Uxbridge
Schedule: 37 hours weekly, distributed over 5 days within a 7-day span. Service Hours: AM - 9.00PM.

Compensation: Annual pay of £22, along with a performance BONUS.

Position Overview: In the capacity of a Welcome Team Advisor, you represent the first impression and commitment of our client to their prospects. The primary goal is to effectively integrate new clients, thereby amplifying revenue via top-tier customer interactions.

Responsibilities

• Promote and emphasise the unique selling points of our extensive product lineup.
• Forge collaborative ties with colleagues, leadership, internal divisions, and external partners to address client queries.
• Forge collaborative ties with colleagues, leadership, and external partners to address client queries.
• Enhance the client journey by consistently delivering above-and-beyond service.
• Process inquiries through calls, maintain client records, and oversee correspondence.

Qualifications

• Able to present different product details, underscoring benefits, and contrasting against rival products.
• Demonstrated adaptability in dynamic settings.
• Strong communication capabilities, both written and spoken.
• Proficient usage of Microsoft Office tools.

Ideal Candidate Traits

• Vibrant and charismatic demeanour.
• Exemplary telephone manners and articulate communication.
• Self-assured attitude with a focus on financial objectives.
• Passion for telephonic interactions.
• Adaptability to the cyclic nature of sales.
• Inclination towards a desk-based role.
• Tenacity coupled with a competitive edge.

Benefits

• Attractive referral bonuses for employees.
• Milestone recognitions for dedicated service.