Customer Service Advisor

Pertemps; London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company in London is seeking an experienced Customer Service Advisor for a permanent role. The successful candidate will engage with customers, process orders, and resolve complaints in a hybrid working environment. This position offers excellent benefits, including private medical insurance and an annual gym allowance.

Benefits

Free on-site parking

25 days holiday plus bank holidays

Private Medical & Dental Insurance

Group Life Assurance Benefits

Annual Gym Allowance

On-site restaurant and coffee shop

Qualifications

• Experience in B2C Customer Service role required.
• Excellent oral and written communication skills essential.
• Familiarity with CRM systems and order processing needed.

Responsibilities

• Engage with customers via phone and CRM systems.
• Process customer orders and respond to inquiries.
• Resolve complex customer complaints efficiently.

Skills

Communication

Problem Solving

Time Management

CRM Systems Knowledge

MS Office Skills

Tools

SAP

Salesforce

Job description

We are seeking an experienced Customer Service Advisor with a background in Office/Contact Centre environments to join our successful client on a permanent basis. The role is based in Marlow with a Hybrid working model.

Working Hours: Hybrid working after a successful 3-month onboarding period. 2 days WFH, 3 days in the office. 9 – 5, Monday to Friday.

Duties:

• Engage with customers via phone, internal Contact Centre, and CRM systems.
• Oversee and process customer orders following internal sales procedures.
• Respond promptly to general and order-specific customer inquiries.
• Manage return requests efficiently, updating relevant systems per company policies.
• Support customers with order status updates and delivery tracking.
• Handle calls, inquiries, orders, complaints, and returns, documenting all actions in the CRM system.
• Resolve complex customer complaints and escalate issues when necessary.

Experience:

• Previous experience in a B2C Customer Service role is essential.
• Knowledge of CRM systems.
• Order processing experience.
• Excellent oral and written communication skills.
• Professional and empathetic approach to resolving issues.
• Strong MS Office skills.
• Excellent time management and goal-oriented focus.
• Knowledge of SAP and Salesforce is highly desirable.

Benefits:

• Free on-site parking.
• 25 days holiday plus bank holidays.
• Private Medical & Dental Insurance.
• Group Life Assurance Benefits.
• Annual Gym Allowance.
• On-site restaurant and coffee shop.