Customer Service Advisor

Sunbelt Rentals Careers; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental company seeks a Customer Service Advisor to enhance customer experience and manage inquiries efficiently. The role involves maintaining relationships, delivering exceptional service, and embracing a hands-on approach in a collaborative environment. Join a dynamic team at a FTSE100 company offering great career growth and a supportive culture.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Comprehensive pension scheme

Retail discounts

Qualifications

• Proven experience in a customer service role.
• Experience in the hire or construction industry is a plus.
• Exceptional communication and negotiation skills.

Responsibilities

• Deliver best-in-class customer service and manage customer relationships.
• Handle orders from enquiry to post-hire feedback.
• Utilize product knowledge to maximize upselling opportunities.

Skills

Communication

Negotiation

Initiative

Teamwork

Adaptability

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll deliver a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will include communicating via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we provide the best experience and continually improve our service.

This is a great opportunity for individuals from a customer service background, ideally with industry experience, who want to see the impact of their work in a hands-on, operational, service-focused environment.

What can we offer? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.

About You

We’ll provide you with everything you need to succeed, including training and development opportunities. We’re interested in your career aspirations and how we can support your growth.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, handling inbound enquiries and completing transactions successfully
• Experience in the hire or construction industry is a plus but not essential
• Strong product knowledge and eagerness to learn more about our offerings and business
• Exceptional communication skills, including negotiation and influencing abilities
• Good judgment and initiative to make decisions within company policies
• A collaborative, team-oriented mindset
• Flexibility and adaptability to manage multiple tasks in a fast-paced environment
• A commitment to continuous improvement and process enhancement
• Proficiency in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals leads in equipment rental across the UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our mission is to turn what if into what is.

Our people are our greatest asset. We focus on diversity, inclusion, and fairness, creating a supportive culture. We also prioritize health, safety, and wellbeing through initiatives like mental health campaigns, helplines, counseling, and financial support.