Customer Service Advisor

Sunbelt Rentals Careers; London, Burton-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading FTSE100 company as a Customer Service Advisor. You'll be crucial in ensuring customer satisfaction, managing inquiries, and fostering strong relationships. If you're passionate about customer service and eager to make an impact in a hands-on role in a dynamic environment, this is the opportunity for you.

Benefits

Generous holiday allowance

Flexible rewards package

Life assurance

Retail discounts

Recognition awards

Great pension scheme

Qualifications

• Proven experience in customer service.
• Ability to develop product knowledge.
• Flexibility and adaptability in a fast-paced environment.

Responsibilities

• Manage orders from inquiry to post-hire feedback.
• Communicate via phone, email, and website requests.
• Build relationships with regular customers.

Skills

Exceptional communication skills

Customer service experience

Negotiation

Collaboration

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will include communicating via phone, email, and website requests. You’ll manage orders from inquiry to post-hire feedback, owning the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.

This is a fantastic opportunity for individuals with customer service experience, ideally within the industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package including generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a great pension scheme.

About You

We’ll provide training and support for your success. We’ll discuss your development needs and career aspirations to help you grow.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in customer service, handling inbound inquiries and completing transactions successfully.
• Experience in hire or construction industries is advantageous but not essential.
• Ability to develop product knowledge and understand our business.
• Exceptional communication skills, including negotiation and influencing.
• Good judgment and initiative, with adherence to company policies.
• A collaborative team approach.
• Flexibility and adaptability in a fast-paced environment.
• A commitment to continuous improvement.
• Proficiency in MS Office and enthusiasm for learning new IT systems.

About Us

Sunbelt Rentals is a leader in equipment rentals in the UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible, turning "what if" into "what is".

Our people are our greatest asset. We value diversity and are committed to fairness and respect. Your health and wellbeing are important to us, with initiatives like mental health campaigns, a helpline, counseling, and financial support.