Customer Service Advisor

Challenge-trg Recruitment; Llantrisant; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for The Royal Mint in Llantrisant. The role involves handling customer inquiries, collaborating with various departments, and maintaining clear records. Ideal candidates will possess strong customer service skills, active listening, and conflict resolution abilities. Benefits include a flexible pay structure and access to discounts.

Benefits

Canteen

Casual dress

Discounted or free food

Free, on-site parking

Company support benefits

Discounts via Company Shop membership

Qualifications

• Thorough understanding of products and the customer journey.
• Strong ability to maintain relationships with customers and colleagues.

Responsibilities

• Handle customer inquiries and complaints efficiently.
• Represent the company and ensure communication reflects its values.
• Collaborate with departments to resolve customer queries.

Skills

Customer service expertise

Active Listening

Conflict Resolution

Problem Solving

Effective Communication

Empathy

Job description

Overview

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Responsibilities

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Shifts and pay

• Core Hours: Monday to Friday 9am - 5pm; Pay rate of £24,847
• Extended hours: Monday to Friday, working every other Saturday; Pay rate of £26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

Key Requirements

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer’s query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer’s perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits

• Canteen
• Casual dress
• Discounted or free food
• Free, on-site parking
• Company support benefits
• Access to Company Shop membership scheme with discounts up to 70% off

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.