Customer Service Advisor

The New Homes Group; Llandudno; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in property services seeks a motivated Customer Service Advisor for its Lettings Support Centre in Llandudno. This role involves providing essential support to branches, landlords, and tenants with a focus on property management and tenancy administration. The company offers a structured career path, extensive training, and a collaborative work environment.

Benefits

Support for ARLA – NFOPP qualifications

Industry-leading training and development

Career progression opportunities

Team incentives

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Organized and effective workload prioritization.

Responsibilities

• Provide property management and tenancy administration support.
• Co-ordinate with contractors for repair/maintenance works.
• Arrange relevant statutory safety checks.

Skills

Resilience

Communication

Organizational Skills

Numeracy

Detail Orientation

Education

ARLA - NFOPP qualifications

Tools

Aviva Digicare

Job description

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We’re looking for a highly motivatedCustomer Service Advisor to complement our fantastic team in our Lettings Support Centre in Llandudno.As a Customer Service Advisor, you will provideproperty managementandtenancy administration support servicesto branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Beresford Adams is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.