Customer Service Advisor

Office Angels; Liverpool City Region; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Advisor in Liverpool. In this role, you'll provide top-notch customer service, handle enquiries, and manage repairs. Ideal candidates will have excellent communication skills and a proactive attitude. Join a supportive team focused on personal development and training in a vibrant work environment.

Benefits

Opportunity for personal development and training

Supportive team environment

Vibrant work environment

Qualifications

• Experience in a customer service role is preferred but not essential.

Responsibilities

• Handle all service enquiries with professionalism and empathy.
• Diagnose and order repairs while guiding customers through the process.
• Assist with housing applications, maintenance programmes, and tenancy matters.
• Manage sensitive situations, including ASB reports and emergency responses.
• Support elderly and vulnerable individuals to live independently with care.

Skills

Excellent communication skills

Proactive attitude

Problem-solving skills

Customer-first mindset

Job description

Overview

Join Our clients team as a Customer Service Advisor!

Are you passionate about providing top-notch customer service? Do you thrive in a dynamic environment where you can make a real difference? If so, we have the perfect opportunity for you!

Position: Customer Service Advisor
Location: Speke, Liverpool
Contract Type: Temporary
Start Date: September 22, 2025

About the Role

As a Customer Service Advisor, you will be at the forefront of delivering high-quality, comprehensive housing and telecare services. Your mission? To resolve service requests and ensure our customers receive the support they need through various communication channels, including phone, text, email, and web.

Responsibilities

• Handle all service enquiries with professionalism and empathy.
• Diagnose and order repairs while guiding customers through the process.
• Assist with housing applications, maintenance programmes, and tenancy matters.
• Manage sensitive situations, including ASB reports and emergency responses.
• Support elderly and vulnerable individuals to live independently with care.

What We're Looking For

• Excellent communication skills, both verbal and written.
• A proactive attitude and the ability to think on your feet.
• Strong problem-solving skills and a customer-first mindset.
• Experience in a customer service role is preferred but not essential.

Why Join Us

• Be part of a supportive team that values your contributions.
• Opportunity for personal development and training.
• A vibrant work environment where your ideas are welcomed.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.