Customer Service Advisor

Aspire; Liverpool City Region; On-site; GBP 24,000; Full time

Job summary

A growing legal firm in Liverpool seeks a Customer Service Advisor to handle client calls and assess claims. The ideal candidate will have prior call centre experience and strong communication skills. This full-time position offers professional growth opportunities within a dynamic team environment.

Benefits

Christmas closure and birthday off

Personal Time for appointments

Employee Assistance Programme

Staff referral bonus

Discounted parking

Qualifications

• Previous experience in a call centre or customer service.
• Understanding of claims or financial services is a plus.
• Confident using case management systems.

Responsibilities

• Handle incoming calls and client queries professionally.
• Review new cases for funding suitability.
• Maintain accurate records in line with legal standards.

Skills

Communication

Data Entry

Customer Service

Tools

Contact Centre Systems

Case Management Systems

Job description

Job Title: Customer Service Advisor
Salary: £24,000 per year
Hours: Full-Time, Permanent (35 hours per week)
Location: Liverpool City Centre (Office-based)
Shifts: 9am–5pm, 10am–6pm, or 12pm–8pm (on rotation)

About the Role:
Are you experienced in call centres with a passion for customer service and an interest in legal claims? Join a busy, growing legal firm in Liverpool City Centre as a Call Centre Advisor.

You’ll support clients by handling calls, reviewing claims, and clearly explaining our terms, fees, and funding options. It’s a great opportunity to grow your career in a fast-paced legal environment.

What You’ll Do:

Handle incoming calls and client queries with professionalism.

Review new cases to assess suitability for funding or litigation.

Provide clear explanations of terms, conditions, and fees.

Work closely with internal teams to keep claims progressing.

Maintain accurate records in line with legal standards.

What We’re Looking For:

Previous call centre or customer service experience.

Understanding of claims, legal processes, or financial services (a plus).

Strong communication and data entry skills.

Confident using contact centre or case management systems.

Benefits:

Christmas closure and your birthday off

“Personal Time” for external appointments

Employee Assistance Programme

Staff referral bonus

Discounted parking

Apply today to join a friendly team where your skills will make a real difference.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time

Job Info

Job Title:

Customer Service Advisor

Company:

Aspire

Location:

Liverpool, Merseyside

Posted:

Closes:

Jul 27th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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