Customer Service Advisor

The New Homes Group; Liverpool City Region; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent lettings firm in Liverpool City Region is seeking a motivated Customer Service Advisor to join its team. You will provide essential support in property management and tenancy administration, ensuring smooth operations for landlords and tenants. The position offers a competitive salary and opportunities for professional development in a rewarding environment.

Benefits

Competitive salary

Company pension

Life insurance

Sick pay

Wellness programme

Referral programme

Qualifications

• Ability to prioritise workload in a fast-paced environment.
• Experience in customer support, call centre, retail, hospitality, leisure, or care sectors.

Responsibilities

• Provide property management and tenancy administration support.
• Co-ordinate and prepare renewal of tenancies.
• Liaise with contractors for repair and maintenance.

Skills

Resilient

Organised

Excellent verbal and written communication skills

Detail oriented

Job description

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We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.

As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

What’s in it for you?

• £23,875 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards.

Skills and experience required to be a successful Customer Service Advisor:

• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills

Additional Benefits:

• Company pension
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors

Jones & Chapman is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.