Customer Service Advisor

Hinduja Global Solutions; Liverpool City Region; On-site; GBP 40,000 - 60,000; Full time

Job description

Do you want to be part of something special?

Looking for a challenge every day?

Do you think you have amazing communication skills?

Do you believe work should also be fun?

Then, look no further! You’re at the right place.

We’re looking to hire a Customer Service Advisor

Who is a Customer Service Advisor?

The very first point of contact for our customers.

What qualities do you need to possess?

1. Lots of patience
2. An unflappable nature
3. A personal approach

Sounds exciting? Read on!

To be a brilliant Customer Advisor, you’ll also need to have:

1. Previous experience in a Customer Service role is desirable
2. Excellent listening skills and natural empathy
3. Top-notch troubleshooting and problem-solving skills
4. A genuine passion for customer service
5. A professional telephone manner
6. Strong communication skills, with a natural flair for conversation
7. Resilience and understanding
8. Effective time management
9. An openness to feedback and confidence working with others

The satisfaction you get from solving customer enquiries is one of the main reasons our advisors love coming to work every day. You’re surrounded by brilliant colleagues who love what they do and encourage and support each other. The atmosphere in the contact centres is lively and fun – there’s always something going on to entertain you or get involved in!

What’s in it for you?

Apart from adding experience at a world-class company to your resume, you also get these:

1. Working hours are up to 37.5 hours per week.
2. 20 days paid annual leave plus public holidays (increasing incrementally to 30 days based on tenure)
3. A contributory pension scheme.
4. Discounts with hundreds of major retailers and restaurants across the UK, plus free mobile phone insurance!
5. Childcare vouchers

With our training and support, there are lots of opportunities to build and grow a long-term career at HGS!

Other Job Details:

1. Employment Type: Permanent and Temporary
2. Working Wages: £10.90 per hour
3. Working hours: Monday to Saturday between 8am and 6pm.
4. Location: Liverpool

HGS is a leader in providing cutting edge customer experience and helping our clients to become more competitive. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology. HGS operates on a global presence with more than 22,000 employees in 7 worldwide locations.

Job Types: Full-time, Permanent

Salary: £10.90 per hour

Benefits:

1. Referral programme

Schedule:

1. Day shift

Ability to commute/relocate:

1. LIVERPOOL: reliably commute or plan to relocate before starting work (required)

Application question(s):

1. Have you worked for HGS before?

Work authorisation:

1. United Kingdom (required)

Work Location: In person

Reference ID: CS - LIV
Expected start date: 19/06/2023