Customer Service Advisor

Aspire Recruitment; Liverpool; On-site; GBP 23,000; Full time

Job summary

A leading legal claims firm in Liverpool is seeking an experienced Customer Service Advisor to join its dynamic team. Your role will involve handling inquiries, reviewing cases for funding, and providing exceptional client support. Ideal candidates will have call centre experience and strong communication skills. Apply now for a rewarding position with benefits including time off for Christmas and personal appointments.

Benefits

Christmas closure & Birthdays off

Personal Time to attend external appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Qualifications

• Experience in call centres with attention to detail.
• Professional communication skills, both written and verbal.

Responsibilities

• Handle inbound calls and client correspondence.
• Review new cases for litigation suitability.
• Assist clients with claim inquiries.
• Explain company terms, conditions, and fees.
• Work closely with internal teams on claims.
• Document all interactions per SOP.

Skills

Prior experience in a call centre or customer service setting

Excellent phone and data entry skills

Ability to handle client communications professionally

Familiarity with claims, legal claims, or financial services

Proficiency with claims management or contact centre systems

Job description

Overview

Job Title: Customer Service Advisor
Salary: £23,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm

Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a thriving, fast-paced legal firm at its Liverpool City Centre head office.

As a Claims Handler, you will play a key role in reviewing and validating cases for funding and litigation, helping clients through claim inquiries, and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to the legal claims industry.

Responsibilities

• Handle inbound calls and client correspondence, providing support and guidance.
• Review new cases and determine their suitability for litigation.
• Assist clients with claim inquiries over the phone and online.
• Clearly explain company terms, conditions, and fees with a professional touch.
• Work closely with internal teams to keep claims moving forward.
• Ensure all client interactions adhere to legal requirements and quality standards.
• Track and document all interactions following Standard Operating Procedures.

Key Skills

• Prior experience in a call centre or customer service setting.
• Familiarity with claims, legal claims, or financial services (a plus).
• Excellent phone and data entry skills, with a keen eye for detail.
• Proficiency with claims management or contact centre systems (preferred).
• Ability to handle client communications professionally, both written and verbal.

Benefits

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

Apply today to be part of a team that values integrity, client service, and continuous growth.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.