Customer Service Advisor

Olleco; Liverpool; On-site; GBP 10,000 - 15,000; Part time

Job summary

Olleco, une entreprise leader dans le secteur du recyclage et de l'énergie renouvelable, recherche un Customer Service Advisor pour son dépôt de Liverpool. Le candidat idéal participera à offrir une expérience client exceptionnelle tout en travaillant aux côtés des départements opérationnels. Ce rôle implique de répondre aux appels entrants et d'effectuer des appels sortants, avec un accent sur la gestion proactive des comptes clients.

Benefits

Pension

Plan de santé BUPA

Assurance vie

22 jours de congé (augmentant avec l'ancienneté)

Qualifications

• Expérience préalable dans un rôle de service à la clientèle ou de vente, idéalement par téléphone.
• Compétence dans l'utilisation des systèmes informatiques et téléphoniques.
• Bonnes compétences en communication écrite et verbale.

Responsibilities

• Offrir un service client exceptionnel en établissant des relations avec les clients.
• Gérer proactivement les comptes clients et résoudre les problèmes.
• Travailler avec l'équipe opérationnelle pour améliorer le service.

Skills

Communication

Gestion de la relation client

Résolution de problèmes

Education

GCSEs en Anglais et Mathématiques

Job description

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Customer Service Advisor (16 hours per week)

Liverpool, Merseyside

£10,566.40 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)

We are recruiting for an office based Customer Service Advisor to join a friendly, focused and supportive team. The working days are Monday and Tuesdays, 8.30 am to 5.00 pm.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

As a Customer Service Advisor at our Liverpool depot, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

A little bit about the role:

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You’ll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

What we are looking for:

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.