Customer Service Advisor

Bosch Group; Liverpool; On-site; GBP 12,000 - 18,000; Full time

Job summary

Bosch Service Solutions in the United Kingdom is seeking an experienced Customer Service Advisor to join a premium car manufacturer campaign. You will deliver tailored, friendly service and handle customer interactions with a focus on quality and data accuracy.

Responsibilities include engaging with customers to understand their needs, maintaining high service standards, and supporting emergency communications when required.

Qualifications

• Significant experience in a busy customer service environment within automotive, hospitality, travel/leisure or emergency service sectors.
• Previous experience in a Customer Contact Center providing excellence in service would be an advantage.
• Excellent verbal and written communication skills.
• Good social and interpersonal skills, personable with strong emotional intelligence.
• Excellent problem-solving skills.
• Quality focused with attention to detail.
• A warm, helpful and positive approach.
• Dynamic, proactive, confident, self-motivated and driven to succeed.
• Premium Brand Attitude.
• High affinity for a premium car manufacturer, automobile industry and future technologies.
• Technical understanding and proficient computer literacy.
• Interest in innovative communication media.
• Stress resistance in emergency situations.
• High degree of reliability, teamwork skills and flexibility.
• Able to respond to customers from different countries.
• Geographical and traffic regulation knowledge would be an advantage.
• Flexibility in hours of work/shift patterns.

Responsibilities

• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Provide a value add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• In emergency situations you will correspond with rescue workers.
• Highlight and elevate issues as necessary.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Reliability

Teamwork

Flexibility

Stress resilience

Job description

Do you want to influence the future of service and shape customer experience for some of the worlds leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.

Your responsibilities:

• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Provide a value add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• In emergency situations you will correspond with rescue workers.
• Highlight and elevate issues as necessary.

Qualifications

What distinguishes you?

Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.

Previous experience of working in a Customer Contact Center environment providing excellence in service to the customer would be an advantage.

• Excellent verbal and written communication skills
• Good social and interpersonal skills, personable with strong emotional intelligence.
• Excellent problem-solving skills.
• Quality focused with attention to detail.
• A warm, helpful and positive approach.
• Dynamic, proactive, confident, self-motivated and driven to succeed.
• Premium Brand Attitude
• High affinity for a premium car manufacturer, automobile industry and future technologies
• Technical understanding and proficient computer literacy
• Interest in innovative communication media
• Stress resistance in emergency situations
• High degree of reliability, teamwork skills and flexibility
• Able to respond to customers from different countries
• Geographical and traffic regulation knowledge would be an advantage
• Flexibility in hours of work/shift patterns.

Additional Information

Operational Hours: 7-day shift operation:

Full-Time Opportunities: 37.5 hours per week, Monday - Sunday. 5/7 days shift pattern between 08:30am - 20:30pm

Part-Time Opportunities: 18.75 hours per week Part-Time Shift Patterns available are as follows:

1x shift Monday - Thursday between the hours 08:30am - 16.30pm (4.15hours shifts or 6.15hours shifts available) Plus, both Saturday & Sunday between the hours 08:30am - 15.45pm, 08:30am - 16.45pm or 13.15pm - 20.30pm, 14.15pm - 20.30pm