Customer Service Advisor

Stratstone; Hamilton; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Birthday day off

Family leave policies

Salary sacrifice car scheme

Volunteer day

Long service milestones

Tailored training and career growth

Cycle to work

High street discounts

Referral scheme

Job summary

Stratstone Hamilton Mercedes-Benz is hiring a part-time Customer Service Advisor (20 hours per week). The role offers a basic salary with uncapped earning potential, pension, life assurance, and exclusive discounts on used car purchases, leasing deals and aftersales services.

You will engage with customers by phone or electronically, handle complaints with timely solutions, use social media to communicate, and work to improve retention and overall customer satisfaction.

Qualifications

• Previous customer service roles
• Excellent communication skills
• Experience in a customer service environment
• Ability to work as part of a team
• Ability to handle own workload

Responsibilities

• Engage with customers either by telephone or electronically
• Use of social media to communicate with customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Contact customers to improve customer retention
• Organize workflow to meet customer timeframes

Skills

Customer service

Communication

CS experience

Teamwork

Workload management

Job description

Stratstone Hamilton Mercedes-Benz

Part Time - 20 Hours Per Week!

Basic salary of £13,218.4, uncapped earning potential, pension, life assurance, exclusive company discounts on used car purchases, leasing deals and aftersales services..

What does the role of Customer Service Advisor involve?

• Engage with customers either by telephone or electronically
• Use of social media to communicate with customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Contact customers to improve customer retention
• Organize workflow to meet customer timeframes

What do you need to succeed as Customer Service Advisor?

• Previous customer service roles
• Excellent communication skills
• Experience in a customer service environment
• Ability to work as part of a team
• Ability to handle own workload

What we can offer you:

• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.