Customer service Advisor

Millbrook Group Ltd; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Liverpool is seeking a Customer Service Advisor to support their Technology Enabled Care service. This role involves managing customer queries, coordinating equipment orders, and general administration. The ideal candidate will have experience in a fast-paced customer service environment and possess strong IT skills. Attractive benefits include 25 days of annual leave and a rewards scheme.

Benefits

25 days annual leave

Company Pension Scheme

Life Assurance

Rewards scheme with discounts

Qualifications

• Experience in a busy customer service environment.
• Professional manner via telephone and email.
• Competent IT skills and ability to learn new systems.

Responsibilities

• Assist and manage incoming calls from customers.
• Coordinate equipment orders and provide advice to staff.
• General administration to support daily activities.

Skills

Customer service experience

Attention to detail

Telephone communication

IT skills with Microsoft Office

Job description

Overview

At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.

We have an exciting opportunity for a Customer Service Advisor to join the team within our Liverpool Technology Enabled Care (TEC) Service Centre. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.

Responsibilities

• Assist and manage incoming calls and answering any customer queries
• Work within a call centre environment ensuring attention to detail and notes are accurate
• Coordinate equipment orders to be delivered, installed and collected
• Order analysis by checking, identifying and reporting any errors made via online orders
• Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
• General administration that supports daily activities and duties
• You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
• Work with people experiencing different vulnerabilities

What we are looking for

• Experience in a similar, busy and fast paced customer service environment
• Relevant telephone-based customer service experience is preferred
• Good attention to detail and accuracy
• Previous experience of administration, order processing and scheduling of workloads
• Professional and confident manner via telephone and email
• Previous stock management experience would be advantageous but is not essential
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you

• Monday to Friday 37.5 hours
• 25 days annual leave (plus bank holidays)
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our values

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values “CARES” remain unchanged. We are always looking to recruit hardworking and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users’ lives
• Socially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.