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A leading telecom provider in the UK is seeking a Customer Service Advisor in Liverpool. In this vital role, you will handle 999 emergency calls, providing essential support in high-pressure situations. With comprehensive training and opportunities for growth, your communication skills and empathy will be invaluable. Join a team committed to making a difference in emergencies.
1 month ago Be among the first 25 applicants
BT Customer Service Advisor
Location: Liverpool
Hours: Part-time (25 hours per week)
Starting Pay Rate: £13.42 per hour
Contract: Temporary with career progression opportunities
Various Shift Patterns Available.
Join BT and Make a Difference
BT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.
This is a Safety Critical Role, where you will be the first point of contact for 999 calls-including emergencies for the Police, Ambulance, Fire & Rescue, Coast Guard, and Mountain Rescue. BT has proudly handled 999 calls for over 85 years, remaining calm, confident, and reliable in high-pressure situations.
Your Role as a 999 Call Handler
As a Customer Service Advisor, your key responsibility is to quickly assess the caller's situation and direct them to the appropriate emergency service. Your calls will typically last between 30-60 seconds, requiring a structured yet compassionate approach.
This is not an ordinary call handler role-you'll be providing critical support to individuals in moments of urgency and distress. If you have a genuine desire to help others and make a real impact, this role is truly rewarding.
Comprehensive Training & Career Growth
BT provides extensive Full-Time training with hours covering both days and evenings and continuous support from experienced trainers, team leaders, and colleagues.
As part of BT Voice Services, you'll have the opportunity to develop multi-skilled expertise beyond emergency calls-including Rapid Response, Relay UK Services, and Directory Enquiries.
Important: No holiday requests can be approved during the first 6 weeks due to mandatory 100% attendance
What You'll Bring
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