Customer Service Advisor

MesaBilling; Liverpool; On-site; GBP 24,000; Full time

Job summary

MesaBilling is looking for a Customer Service Advisor to join their team in Liverpool City Centre. In this vital role, you will handle client calls, review claims, and manage legal queries in a supportive environment. Competitive salary, full-time hours, and various employee benefits offered.

Benefits

Christmas closure and your birthday off

Personal Time for external appointments

Employee Assistance Programme

Staff referral bonus

Discounted parking

Qualifications

• Previous call centre or customer service experience.
• Understanding of claims or legal processes a plus.
• Confident using contact centre or case management systems.

Responsibilities

• Handle incoming calls and client queries with professionalism.
• Review new cases to assess suitability for funding or litigation.
• Provide clear explanations of terms, conditions, and fees.

Skills

Communication

Data Entry

Job description

Job Title: Customer Service Advisor

Salary: £24,000 per year

Hours: Full-Time, Permanent (35 hours per week)

Location: Liverpool City Centre (Office-based)

Shifts: 9am-5pm, 10am-6pm, or 12pm-8pm (on rotation)

About The Role

Are you experienced in call centres with a passion for customer service and an interest in legal claims? Join a busy, growing legal firm in Liverpool City Centre as a Call Centre Advisor.

You’ll support clients by handling calls, reviewing claims, and clearly explaining our terms, fees, and funding options. It's a great opportunity to grow your career in a fast-paced legal environment.

What You'll Do

• Handle incoming calls and client queries with professionalism.
• Review new cases to assess suitability for funding or litigation.
• Provide clear explanations of terms, conditions, and fees.
• Work closely with internal teams to keep claims progressing.
• Maintain accurate records in line with legal standards.

What We're Looking For

• Previous call centre or customer service experience.
• Understanding of claims, legal processes, or financial services (a plus).
• Strong communication and data entry skills.
• Confident using contact centre or case management systems.

Benefits

• Christmas closure and your birthday off
• Personal Time for external appointments
• Employee Assistance Programme
• Staff referral bonus
• Discounted parking

Apply today to join a friendly team where your skills will make a real difference.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. By applying for this role, your data will be processed as detailed in our Privacy Policy, and you agree that Aspire Recruitment will keep you informed about potential employment opportunities. You can opt out of receiving such information at any time.