Customer Service Advisor

Trust Ford; Lisburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Lisburn is searching for a Customer Service Advisor to enhance customer engagement and satisfaction. The ideal candidate will possess exceptional communication skills and experience in a fast-paced customer service environment. This role offers a range of competitive benefits, including an industry-leading package, 33 days of annual leave, and opportunities for professional development and career progression.

Benefits

Industry leading package

33 days annual leave

Bonus payments based on performance

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day volunteering for charity

Cycle to work purchase scheme

Discount website access

Qualifications

• Strong customer service orientation with experience in a sales environment.
• Ability to remain calm under pressure and meet deadlines.
• Willingness to contribute positively to the team.

Responsibilities

• Provide exceptional customer service and support.
• Engage in customer interactions to support their needs.
• Contribute to a positive team environment.

Skills

Excellent communication skills

Customer service experience

Organizational skills

Ability to work under deadlines

Ability to handle sensitive information

Experience in a fast-paced environment

IT systems competency

Job description

Overview

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You\'ll have excellent communication skills and experience in a selling / customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you\'ll soon discover that we\'ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days\' holiday, and other great benefits we\'ll give you the rewards you deserve.

• Are you a team player?
• Are you customer focused?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Do you have excellent customer service skills?
• Do you have experience in a fast paced environment?
• Are you competent working with various IT systems and packages?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

In addition to receiving a competitive salary, for the right candidate this position will offer :

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website