Customer Service Advisor

Doing the right thing, even when nobody's watching? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

Our site-based customer service teams are filled with independent thinkers and problem solvers who love to make people's day.

About the role: Our Customer Service Advisors ensure that students staying with us always feel at home. This role involves showing prospective students and their families around the site, managing parcels and post, logging maintenance requests, and ensuring our sites are fully health and safety compliant. You will organize social events and handle customer complaints sensitively, as well as manage rent arrears proactively. You'll be part of an iQ family that supports you!

What makes a great iQer?

• A positive, team-oriented attitude who thrives in a 'get-stuff-done' environment.
• Willingness to roll up your sleeves and contribute new ideas for our students.
• Excellent communication skills.
• Customer service experience is preferred but not essential; experience in a bar, hotel, gym, shop, or similar setting is valuable. We are more interested in your people skills, personality, and potential.

In return, you'll receive great benefits and the opportunity to work with a fun, supportive team in a business that's definitely going places.

Working at iQ is more than just a job—it's a chance to carve out your future and build a career in a diverse and lively environment.

Ready to feel like you've got the best job ever? Apply today!