Customer Service Advisor

Rexel France; Leeds; Hybrid; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Contributory Pension Scheme

Life Assurance

Performance Related Bonus scheme

33 days annual leave

Buy/Sell holiday

Learning opportunities

Free virtual GP service

Staff discounts

Job summary

Rexel UK in Leeds seeks a Customer Success Advisor to drive digital sales and build lasting customer relationships. This part-time role supports our Leeds Customer Contact Centre, delivering customer-centric solutions and managing inquiries across phone, email, Teams, portals and web chat.

You will work 8am-5pm on Wednesday, Thursday and Friday, contributing to high customer satisfaction and sales growth in a fast-paced environment.

Qualifications

• Experience in customer-focused roles with sales targets.
• Strong communication across multiple channels.
• Ability to work in a part-time schedule and meet commitments.

Responsibilities

• Deliver customer-centric solutions to meet needs and satisfaction.
• Communicate across phone, email, Teams, portals and web chat.
• Build and maintain strong customer relationships.
• Meet SLAs and ensure timely delivery of services.
• Coordinate with internal teams to ensure smooth operations.

Skills

Customer focus

Communication skills

Sales orientation

Team collaboration

Accountability

Curiosity

Job description

Company Description

Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert?

If so, our Customer Service Advisor opportunitybased at our Leeds Customer Contact Centrecould be the perfect next step!

This is a part time role working 8am - 5pm Wednesday, Thursday & Friday

As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.

We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.

The Benefits of a Career with Rexel:

• Contributory Pension Scheme
• Life Assurance
• Bonuses:Performance Related Bonus scheme
• Time Off:33 days annual leave(including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave
• Support & Development:Extensive learning opportunities from day one.
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks:Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer-centric solutions. This role is essential in ensuring customer satisfaction and driving sales.

Key Accountabilities for a Customer Success Advisor with Rexel:

• Delivering customer-centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.
• Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.
• Building and maintaining strong customer relationships.
• Stay within agreed SLAs to ensure the best customer journey possible.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Providing web access and management for internal and external customers.
• Manage and maintain social media interactions, working with our internal marketing team.
• Manage partnership agreements and competition winners.
• Meeting commitments and ensuring timely delivery of services.
• Coordinating with internal teams such as supply chain, people services and finance to ensure smooth operations.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:

COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives

TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments

CUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutions

ACTION ORIENTATED: Taking on new opportunities and tough challenges with a sense Of urgency, high energy, and enthusiasm

CURIOUS: seeks new ways to grow and be challenged, using formal and informal learning channels

What we’re looking for…

Ideally you will have experience of working in a competitive customer focused role where you are comfortable working towards and exceeding sales targets

Customer centric and a self-starter, you will enjoy developing the business through phone-based relationships, becoming the subject matter expert for your customers

A flexible approach and an ability to work under pressure whilst identifying business opportunities

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.