Customer Service Advisor

Exceptional Dental; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in home installations is seeking a Customer Service Advisor to join their Leeds office. You'll be responsible for resolving customer inquiries and complaints, ensuring a high-quality customer experience. This role requires excellent communication skills and a caring nature. You'll enjoy benefits like annual leave, professional development, and a great team culture.

Benefits

30 days of annual leave (plus bank holidays)

Free tea, coffee, fruit, and breakfast

Modern offices

Social events

Ongoing training and development opportunities

Enhanced Family Friendly Benefits

Private medical cover

Company pension

Death in service benefit

Qualifications

• 12 months plus experience in a Customer Service Role.
• Experience of working in a fast-paced environment.
• Understanding of a positive customer experience.

Responsibilities

• Resolve customer enquiries/complaints via phone and email.
• Update BOXT admin platform with customer interactions.
• Provide accurate information about products and services.

Skills

Verbal communication

Customer engagement

Problem solving

Active listening

IT Literacy

Education

GCSE Maths and English

Job description

Customer Service Advisor

Location: Leeds Office

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

BOXT offers…

• A great team culture– You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform– Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression– We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions– Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products– We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
• Global investors– We're proud to be backed by Brookfield and part of the HomeServe Group.

What you’ll do:

• Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
• Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.
• Provide customers with accurate information about products and services ensuring a good customer outcome.
• Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
• Update BOXT admin platform regularly to ensure all information is being recorded correctly for each customer interaction.
• Handle and manage through to a satisfactory resolution any emails from the customer service inbox.
• Adhere to all relevant legislation, industry regulations and Company policies and procedures.

Who you are:

• 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
• Experience in delivering a right first-time good outcome for a customer.
• Experience of working in a fast paced, vibrant and at times, pressured environment.
• Familiar with owning a customer enquiry/complaint through to resolution.
• Understanding of a positive customer experience.
• Caring and compassionate nature.
• Confidence in working on your own initiative as well as within a team environment.
• Driven to deliver a good outcome for customers.
• GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
• Patient and committed to excellence.
• IT Literate.
• Active listening skills.

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover*
• Company pension
• Death in service benefit*

* After probationary period

How to Apply:

If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.