Customer Service Advisor

Stafforce Recruitment; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the UK is seeking a junior Customer Service Assistant to join their team in Shipley. This full-time role requires excellent communication and computer skills, along with the ability to multitask. Responsibilities include answering customer inquiries and managing requests. The position offers an hourly pay rate of £11.44 - £12.50, with flexible working options considered.

Responsibilities

• Providing the initial point of contact for our customers.
• Answering incoming calls from customers.
• Answering emails.
• Managing incoming requests from the Customer Portal.
• Following communication procedures, guidelines, and policies.

Skills

Good phone contact handling skills

Ability to multi-task

Good computer skills

Excellent communication skills

Team player

Planning and organizing

Innovation, flexibility, and adaptability

Job description

Are you looking for a career in the Customer Service sector? This is a perfect opportunity for a school leaver or graduate.

Our client, based in Shipley BD17, is looking for a junior Customer Service Assistant to join their team. This is a full-time position, Monday to Friday, with working hours from 8:30am to 5:00pm and a 4:00pm finish on Friday. Please note that you will be required to work every other Saturday from 9:00am to 1:00pm.

The pay rate is £11.44 - £12.50 per hour. This is a temporary to permanent position.

Responsibilities and Qualifications

We are looking for someone with the following skills:

• Good phone contact handling skills
• Ability to multi-task, prioritize, and manage time effectively
• Good computer skills and working knowledge of MS Office programs
• Excellent communication skills
• Team player
• Planning and organizing
• Innovation, flexibility, and adaptability

Day-to-day duties include:

• Providing the initial point of contact for our customers
• Answering incoming calls from customers
• Answering emails
• Managing incoming requests from the Customer Portal
• Following communication procedures, guidelines, and policies

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates.