Customer Service Advisor

Lloyd Recruitment - Epsom; Leatherhead; On-site; GBP 24,000 - 26,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Service Advisor to join their busy team in Leatherhead. In this role, you will handle queries from house owners and tenants, as well as commercial landlords. The ideal candidate will have strong communication skills and the ability to resolve problems effectively. This position offers a salary of £24,570, increasing based on performance, alongside benefits like 33 days holiday and funded training courses.

Benefits

33 days holiday

Free parking onsite

Career progression

Training courses funded

Pension

Qualifications

• Keen to help resolve problems through positive customer service.
• Able to multi-task especially during busy periods.

Responsibilities

• Take down details of the specific situation during calls and update the system accordingly.
• Book in appointments.
• Transfer calls through to the wider business if needed.

Skills

Confident communication

Problem resolution

Multi-tasking ability

Job description

Overview

Customer Service Advisor. Working as part of a busy customer service team, you'll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.

You'll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Responsibilities

• Take down details of the specific situation during calls and update the system accordingly.
• Book in appointments.
• Transfer calls through to the wider business if needed.

Finer Details

• £24,570 per annum - increasing to £26,000 depending upon individual performance.
• 33 days holiday.
• Free parking onsite.
• Career progression.
• Training courses funded to support professional development.
• Pension.
• Core hours are 9:00–17:30; during winter months the hours are 7:00–20:00, with the team working on split shifts to cover these hours. You may be required to work 1 weekend day per month on a rota basis.

More Information

• If you feel that you match the above, please send us your CV for consideration.
• Refer a friend and earn a retail voucher worth up to £500.
• Due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume you have not been shortlisted on this occasion.
• By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
• Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Job reference: KW15160