Customer Service Advisor

TN United Kingdom; Larbert; On-site; GBP 20,000 - 30,000; Full time

Job description

We are looking for Customer Service Advisors to join our Domestic Sales & Service team, in our Larbert HQ, Monday to Friday between the hours of 8am-5pm.

As a Customer Service Advisor, you will deliver a great customer experience and maximize sales opportunities whilst working compliantly, following company policies and procedures. You will ensure a thorough understanding of company products and services, offering additional products to meet customer needs, and supporting with email management and web chat where required.

Our Customer Service Advisors are responsible for maintaining relationships with our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate), putting the customer first, negotiating sales prices, and ensuring the cross-selling of other relevant products and services.

As a Customer Service Advisor for Certas Energy you’ll have access to:

• No weekend working in the Summer
• Commission
• 25 days holiday (plus bank holidays), increasing to 26 after 2 years of service
• Option to purchase additional, sell, and/or carry annual leave
• Company Pension
• Life assurance (4x salary)

Are you a Certas Energy Customer Service Advisor? We’re looking for:

• A proven track record in telephone selling and up/cross-selling
• Self-confidence and good interpersonal skills
• High degree of self-motivation and time management
• Resilient, persistent, and hardworking
• Target-driven/results oriented
• Able to build the appropriate level of professional rapport with customers
• Can handle customer objections assertively
• Can manage customer interactions with empathy
• GCSE Maths and English a requirement

Company Information

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, and more than 80 retail forecourts, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We’re proud of our range of innovative fuel supply and management services and are committed to providing industry-leading solutions in liquid fuels, as the world’s energy mix evolves towards a zero emissions future.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development, and talent nurture, means that we can support our colleagues to grow and thrive within a fast-paced working environment. This is fundamental to good business performance and integral to our long-term business success.

The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer.