Customer Service Advisor

First Recruitment Services; Lancing; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established company in Lancing is seeking a Customer Service Advisor to join their Customer Service Support team. This temporary to permanent position involves responding to customer inquiries, providing technical support, and ensuring customer satisfaction. The ideal candidate should possess strong customer service skills, problem-solving abilities, and a knowledge of Excel. Excellent benefits and flexible working hours are offered.

Benefits

24/7 access to NHS-approved GP support

Employee discount platform access

Weekly pay

Gym discounts

Mental health crisis support

Qualifications

• Previous customer service experience required.
• Excellent communication skills necessary.
• Proactive and flexible approach to work.

Responsibilities

• First point of contact for customers handling service requests.
• Providing first-line technical support over the phone.
• Booking visits and following up with customers.

Skills

Customer service skills

Communication skills

Problem-solving

Flexibility

Knowledge of Excel

Job description

We are looking for a confident and customer service-focused individual to join a well-established company in the Lancing as a Customer Service Advisor within their Customer Service Support team. This is a temporary to permanent opportunity offering variety, responsibility, and the chance to make a real impact on customer satisfaction.

The successful candidate will be the first point of contact for customers, handling service requests, assigning jobs to engineers, and providing first-line technical support over the phone. Previous experience in customer service is essential, and knowledge of Excel is preferred.

Customer Service Advisor duties will include:

• Answering customer calls and emails regarding breakdowns and service requests
• Booking visits and following up with customers
• Providing first-line technical support to resolve issues over the phone
• Updating customer records accurately
• Liaising with engineers and team leaders
• General admin duties

Requirements:

• Excellent customer service and communication skills
• Ability to respond to problems quickly and accurately
• Flexible and proactive approach to work
• Previous customer service experience
• Knowledge of Excel desirable

Hours:Monday to Friday, full-time 37.5 hours a week

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS-approved GP telephone support and prescription services
• Access to the UK’s largest employee discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment