Customer Service Advisor

Recorra Limited; Lancing; On-site; GBP 25,000; Full time

Job summary

Recorra Limited, an ethical and growing company, is seeking a Customer Service Advisor to deliver exceptional support and engage with clients. This full-time role involves managing customer queries and ensuring satisfaction while contributing to a friendly and dynamic team culture. Candidates with at least one year of customer service experience are preferred.

Benefits

Charity volunteering opportunities

Employee pension scheme

Travel season ticket loan

Employee Assistance Programme

22 days’ annual leave

Ride to work scheme

Individual training budget

Qualifications

• 1 year customer service experience preferred.
• Highly autonomous and self-motivated.
• Ability to change approach to appeal to the audience.

Responsibilities

• Deal with customer queries via telephone and email.
• Respond to customer enquiries, ensuring resolution.
• Logging and maintaining leads on CRM.

Skills

Analytical skills

Problem-solving

Communication

Job description

Job Title:Customer Service Advisor
Location:Recorra, Unit 6, 30 Chartwell Road, Lancing BN15 8TU – Reliably commute or plan to relocate
Salary: £25,000 per annum
Job Type: Full-time, permanent
Working Hours:37.5 hours. Mon-Fri. 9am to 5:30pm – or as the job requires

The Company:

Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.

We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.

The Role:

Are you a Customer Service Superstar with a heart for our planet? Ready to join a team where your talents are valued, and your efforts make a real difference? If you thrive on delivering exceptional customer service and have a knack for solving problems, then we've got the perfect role for you!

As a confident and well-organised Helpdesk Advisor, you'll be the shining light of customer support, providing first-class service to our clients. Whether it's tackling calls or emails, you'll be the friendly voice our customers rely on, addressing issues at source and offering prompt resolution to drive customer satisfaction.

Responsibilities:

• Deal with customer queries via telephone and email including inbound sales queries, client bookings and service requests
• Contacting clients who have submitted a cancellation to see what can be done to save the account
• Responding to customer enquiries, taking ownership of a query to ensure it is resolved
• Build and maintain good rapport with the clients you are working with
• Deal with simple pricing and invoicing queries
• Talk to our clients about additional services we can offer when appropriate
• Logging and maintaining leads and opportunities on CRM

About you:

• Highly autonomous and self-motivated
• Ability to change approach and personal style to appeal to your audience
• Contribute actively to maintaining a good team spirit
• Ability to look for solutions, not problems
• 1 year customer service experience (Preferred)
• Excellent analytical skills
• Charity volunteering opportunities and social activities
• Employee pension scheme and a travel season ticket loan
• Employee Assistance Programme
• 22 days’ annual leave
• Ride to work scheme
• Dedicated individual training budget
• Lively, friendly working culture

Please Note:

Candidates must have the legal right to live and work in the UK to be considered for this role.

Please click the APPLY button to submit your CV and cover letter for this role.