Customer Service Advisor

Michael Page (UK); Kingston upon Hull; On-site; GBP 23,000; Full time

Job summary

An established industry player in the conveyancing sector is seeking a dedicated Customer Service Advisor. This role offers the chance to provide exceptional service to clients, resolve queries, and contribute to a supportive team environment. With a strong focus on professional development, you will have opportunities for career progression in a company that values outstanding customer service. If you are passionate about helping others and eager to grow within the conveyancing industry, this opportunity is perfect for you.

Benefits

Professional Development Opportunities

Supportive Work Environment

Career Progression

Challenging Role

Qualifications

• Strong customer service skills with a passion for helping others.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide exceptional customer service to clients.
• Resolve customer queries and complaints in a professional manner.
• Work as part of a team to achieve departmental goals.

Skills

Customer Service Skills

Communication Skills

Understanding of Conveyancing

Teamwork

Complaint Resolution

Job description

• Opportunity to work for a leading property management business
• Excellent career progression

About Our Client

The company is a well-established conveyancing provider that serves thousands of clients across the UK. With a strong customer focus, the company prides itself on its commitment to providing outstanding customer service.

Job Description

• Provide exceptional customer service to clients.
• Resolve customer queries and complaints in a professional manner.
• Provide accurate and timely information to clients about insurance policies and services.
• Work as part of a team to achieve departmental goals and objectives.
• Contribute to the development and implementation of customer service standards and procedures.
• Participate in training and development activities to improve skills and knowledge.
• Comply with all company policies and procedures, including those related to customer service and data protection.

The Successful Applicant

A successful Customer Service Advisor should have:

• Strong customer service skills with a passion for helping others.
• Excellent communication skills, both written and verbal.
• An understanding of the conveyancing industry and related products and services.
• The ability to work effectively as part of a team.
• The ability to handle customer complaints and resolve issues in a professional manner.

What's on Offer

• Salary £22,500
• An opportunity to work in a professional and supportive environment.
• A challenging role in the conveyancing industry.
• Opportunities for professional development and career progression.

We encourage all qualified candidates who are passionate about customer service and the conveyancing industry to apply for this exciting opportunity.