Customer Service Advisor

Prestige Recruitment Specialists; Kingston upon Hull; On-site; GBP 30,000; Full time

Job summary

An established industry player in Hull is seeking a dedicated Customer Service Advisor to enhance customer satisfaction through efficient service. In this role, you will manage truck service scheduling and MOT bookings while collaborating with various teams to ensure smooth operations. The ideal candidate will possess strong communication and organizational skills, coupled with a passion for delivering exceptional customer service. This position offers a competitive salary and a supportive work environment, making it an exciting opportunity for those looking to grow in the service industry.

Benefits

Great on-site facilities

22 days annual leave plus bank holidays

Company health cash plan

Cycle to work scheme

Pension Scheme

Employee Assistance Programme (EAP)

On-going training and career development

Qualifications

• Experience in customer service with excellent communication skills.
• Ability to manage time effectively and work with multiple teams.

Responsibilities

• Provide courteous and efficient reception service to customers.
• Schedule truck services and manage MOT bookings.

Skills

Customer Service Skills

Time Management

Organizational Skills

Communication Skills

Attention to Detail

Numeracy and Literacy

Database Management

Team Collaboration

Job description

Customer Service Advisor

Location: Hull

Salary: £29,432.00 per Annum plus overtime

Shifts: Various Shifts plus 1 in 4 Saturdays

Our Client, a well-established business in Hull, is looking for an experienced Customer Service Advisor to join their busy Depot. You will provide a courteous and efficient reception service, ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, and MOT bookings in line with manufacturer's guidelines and recommendations.

You will work closely with the workshop, parts, and sales teams.

Key Requirements:

1. Experience of working in a similar environment with excellent customer skills
2. Good experience in a service industry dealing with customers via various methods
3. A passion for delivering exceptional customer service
4. Knowledge of working with databases
5. Excellent time management, organizational, and IT skills
6. Strong communication and influencing skills
7. Good levels of numeracy and literacy
8. Attention to detail and accuracy is paramount
9. Experience of working with multiple teams
10. Driving licence is desirable
11. Technical background is desirable

Summary:

Excellent salary available for the right candidate.

Salary: £29,432 Basic with OT to be paid for one in four Saturdays.

Hours of Work:

1. Week 1: 06:00 - 14:30
2. Week 2: 08:00 - 16:30
3. Week 3: 10:00 - 18:30

You will also be required to work 1 in 4 Saturdays on a rota basis: 06:30 - 15:00.

Benefits:

1. Great on-site facilities
2. 22 days annual leave plus bank holidays
3. Company health cash plan (after qualifying period)
4. Cycle to work scheme
5. Pension Scheme
6. Employee Assistance Programme (EAP)
7. On-going training and career development

If you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.