Customer Service Advisor

TN United Kingdom; King's Lynn; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilbereich sucht einen engagierten Kundenserviceberater, um das Team in einem neuen Fusion-Center zu unterstützen. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das mit modernsten Einrichtungen ausgestattet ist, um eine erstklassige Kundenerfahrung zu gewährleisten. Mit einem starken Fokus auf berufliche Entwicklung und einem uncapped Bonus-System, ist dies eine großartige Gelegenheit für diejenigen, die ihre Karriere im Automobilservice vorantreiben möchten. Werden Sie Teil einer aufregenden Wachstumsphase und helfen Sie dabei, die Nation sicher wieder auf die Straße zu bringen.

Benefits

5.6 Wochen Jahresurlaub

Bis zu 50% Rabatt auf Garage-Rechnungen

Rabatte auf Lebensmittel und Freizeitaktivitäten

Familien- und Freundesrabatt-Events

Möglichkeit, ein Fahrrad zum Handelspreis zu kaufen

Finanzplanungshilfe über Wagestream

GP-Zugang, 24/7

Aktien-Sparplan mit 20% Rabatt

Gesundheitscashplan

Pensionsplan und Lebensversicherung

Qualifications

• Nachweisliche Erfolge im Kundenservice und IT-Kenntnisse.
• Fähigkeit, schwierige Situationen professionell zu handhaben.

Responsibilities

• Begrüßung der Kunden und Bearbeitung von Jobbuchungen.
• Diskussion technischer Anliegen der Kunden.

Skills

Kundenservice

IT-Kenntnisse

Professioneller Umgang mit schwierigen Situationen

Zielorientierung

Erfahrung in einem Autocenter

Führerschein (weniger als 9 Punkte)

Job description

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This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.