Customer Service Advisor

Sunbelt Rentals Careers; Kemble; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading equipment rental provider is seeking a Customer Service Administrator to join their team in Kemble. The role involves supporting the accounts manager and managing documents, payments, and invoices while building strong customer relationships. The company offers a competitive salary and a flexible rewards package, along with great benefits including a generous holiday allowance and pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great pension scheme

Qualifications

• Prior experience in an administrative role.
• Strong MS Office skills, particularly in Excel and Outlook.
• Ability to work collaboratively and proactively.

Responsibilities

• Manage subcontractor documents, payments, and invoices.
• Support the accounts manager and meet KPIs.
• Build customer relationships and understand their needs.

Skills

Organizational Skills

Planning Skills

Attention to Detail

Communication Skills

Education

Previous Administration Experience

Proficiency in MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Administrator, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

We are currently looking for an administrator to join our friendly Sunbelt team at our office in Kemble GL7 6BQ, with a competitive salary. Primarily working on the hire desk, you will support the accounts manager, manage subcontractor documents, payments, invoices, and ensure our KPIs are met.

What can we offer you in return? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including a generous holiday allowance (with the option to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join the team, we’ll provide you with everything you need and support your success. We’ll discuss your training and personal development needs and your career aspirations.

What you will need from day one as an Administrator:

• Previous administration experience
• Proficiency in MS Office (Excel and Outlook) and experience with database entry
• Strong organizational, planning, and administrative skills with attention to detail
• Ability to work collaboratively in a team
• Flexible, self-motivated, proactive, and eager to learn new skills
• Excellent verbal and written communication skills

About Us

Sunbelt Rentals is a leader in equipment rental in the UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams turn challenges into solutions and make the impossible possible.

Our people are our greatest asset. We value diversity and are committed to creating an inclusive environment that promotes equality and respect. Your health, safety, and wellbeing are important to us, supported through initiatives like mental health campaigns, first-aider programs, a 24/7 helpline, counseling, and financial wellbeing support.