Customer Service Advisor

JR United Kingdom; Jarrow; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications provider in Jarrow seeks an experienced Payment Support professional to assist customers through payment challenges. You will handle billing queries and support those behind on payments. Offering a competitive starting salary of £25,087.00 and various benefits including healthcare access, volunteering days, and family leave. The role provides flexibility in breaks and the potential for home working.

Benefits

Online GP access

Paid carer’s leave

Discounts on EE & BT products

Volunteering days

Season Ticket Travel Loan

Optional Private Healthcare

Qualifications

• Ability to handle challenging situations.
• Experience in building relationships.
• Willingness to learn and adapt.

Responsibilities

• Support customers with billing queries.
• Assist customers who are behind on payments.
• Provide a personal service in every interaction.

Skills

Life experience

Customer service

Communication skills

Job description

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Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Why this job matters

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from years of building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. You will help with billing queries, assist those behind on payments, and more. With training provided, you will be the expert delivering a personal service in every interaction.

We offer flexibility to support your success, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to the community.
• Optional Private Healthcare and Dental coverage for you and your family.

Join a great team with meaningful support and tailored training to build a lasting career. What are you waiting for?