Customer Service Advisor

TieTalent; Ivybridge; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading company as a Customer Service Technical role in Plymouth. This full-time position offers a starting salary of £25,087 with opportunities for growth. You will assist customers with various mobile tech queries, providing training to those with natural helpfulness and strong relationship-building skills. Enjoy benefits like flexible working options, healthcare, generous leave policies, and discounts on products.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave support

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental insurance

Qualifications

• No specific experience required; training provided.
• Naturally helpful, calm demeanor.

Responsibilities

• Assist customers with mobile tech-related queries.
• Help keep customers connected with their loved ones.

Skills

Problem Solving

Relationship Building

Job description

About the Role

Salary - £25,087

Location - Ashleigh Way, Plymouth PL75JX

Full Time - Permanent

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Plymouth, where you'll assist customers with various mobile tech-related queries. Whether it's a simple device question or a more complex issue, you'll help keep our customers connected with their loved ones. The role offers variety and the chance to make a real difference.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind to support your work-life balance. We offer options such as scheduling your own breaks, banking time, and occasional home working to accommodate your needs.

Benefits:

1. Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
2. Online GP access 24/7 for you and your immediate family, fully funded.
3. Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
4. Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
5. Discounts on EE & BT products, saving you hundreds of pounds annually.
6. Support for career development and progression.
7. Season Ticket Travel Loan to assist with commuting costs.
8. Volunteering days to give back to your community.
9. Optional private healthcare and dental insurance for you and your family.

Location: Ivybridge, England

Language: English

What are you waiting for? Join us and build a lasting career with a supportive team and tailored training.