Customer Service Advisor

Drax Group; Ipswich; On-site; GBP 24,000 - 26,000; Full time

Job summary

Drax Group is seeking a Customer Service Advisor to connect with customers in Ipswich. This entry-level position offers opportunities to make a direct impact by managing customer relationships, resolving issues, and contributing to a sustainable future. A proactive and friendly attitude is essential for success in this role, which promises variety and development in a supportive environment.

Benefits

Discretionary bonus based on performance

Private Healthcare with Vitality

Sharesave scheme

Personal accident cover

Pension plan (up to 10% contribution)

25 days holiday plus bank holidays

Membership reimbursement for professional body

Qualifications

• No prior customer service experience required but beneficial.
• Strong desire to create great experiences for customers.
• Ability to take ownership and resolve issues.

Responsibilities

• Act as the first point of contact for customers, managing accounts.
• Resolve issues and handle invoicing and payments.
• Build strong relationships with customers.

Skills

Customer service orientation

Problem-solving

Communication

Proactivity

Team collaboration

Job description

1 week ago Be among the first 25 applicants

Customer Service Advisor

Permanent

Location – Ipswich – 3 days per week in office

Salary - £24,300 – £26,000 (dependant on experience)

Who we are:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

Customer Service Advisor

Permanent

Location – Ipswich – 3 days per week in office

Salary - £24,300 – £26,000 (dependant on experience)

Who we are:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About The Role

You’ll be a first point of contact for our customers, both responding to queries and proactively managing their accounts – so you’ll build some fantastic relationships and feel a real sense of achievement from your work.

A trusted advisor, you’ll cover the end-to-end customer lifecycle. That means everything from making welcome calls, to resolving issues, to dealing with invoicing and payments, to spotting opportunities to…you name it, you’ll do it – so plenty of variety. Boredom is not an option!

We’re steered by our values, and the work you’ll do is really important. We’ll empower and encourage you to take action, to make informed decisions and to do the right thing. We love working at pace so you’ll get a real buzz from being part of our team.

There’s plenty of opportunity for development and a huge amount to gain professionally and personally working as part of Drax Energy Solutions. We love to promote from within, and we’re proud of our positive working environment in which support and reward are key.

Who we’re looking for:

You don’t need to have worked in customer services before (but great if you have) – what’s more important to us is that you’ve got a natural desire to give create a great experience for people. You’ll want to make a difference, you’ll want to resolve issues, and you’ll want to exceed expectation.

It’s likely you’ll enjoy taking ownership of things – you love getting the job done! You’re proactive, organised, and adaptable – a self starter and a great team player.

And it goes without saying you’ll be a strong communicator and relationship builder.

Rewards and benefits:

As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support

your lifestyle. If successful in this role you’ll get:

• A discretionary bonus depending on company performance
• Private Healthcare with Vitality
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
  
  

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.

Together, we make it happen.

At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here.

Talk to us about flexible working!

How to apply:

Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.

If you want to find out more about Drax, check out our LinkedIn page to see our latest news.

We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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