Customer Service Advisor

Manpower; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Inverness for providing first line IT support to clients. You'll respond to requests via phone, email, and web chat, logging all requests accordingly. Effective communication and a passion for customer service are essential. Training is provided, making this an ideal opportunity for those willing to learn and grow in a supportive environment.

Qualifications

• Ability to communicate effectively, both verbally and in writing.
• Passion about customer service.
• Willingness to learn.
• Ability to work both independently and in a team environment.
• Good analytical skills.
• Ability to work under pressure.

Responsibilities

• Respond to incoming requests via telephone, email and web chat.
• Log all requests in the appropriate call logging software.
• Assign calls to relevant support teams.
• Action Back Office requests as required.
• Advise customers about known problems/workarounds.
• Keep customers updated with the progress of their request.
• Maintain agreed personal targets.

Skills

Effective communication skills

Customer service passion

Analytical skills

Ability to work under pressure

Job description

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Salary: £12.60 per hour (Living Wage Employer)

Location: Inverness Retail Park and Nairn Business Park

Hours: 35 hours per week, between Monday and Friday, 7am - 6pm

Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests, via telephone, email and web chat
• Logging of all requests in the appropriate call logging software
• Assign calls to relevant support teams
• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• The ability to communicate effectively, both verbally and in writing
• Passion about customer service
• Willingness to learn
• The ability to work both independently and in a team environment
• Good analytical skills
• Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

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