Customer Service Advisor

Savona Foodservice Limited; Ilfracombe; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Savona Foodservice Limited is seeking a Customer Service Advisor to deliver a friendly, efficient service to customers. You will be a key contact for orders, queries, and issue resolution, collaborating with Sales, Operations, Transport and Purchasing to keep customers informed.

Applicants should have strong communication, rapport-building skills, and experience with email and Outlook. A proactive, calm, customer-focused approach is essential to success in this role.

Qualifications

• Excellent communication skills and the ability to build rapport.

Responsibilities

• Be professional and helpful to customers by phone, email, WhatsApp and other channels.
• Process orders accurately, including changes, substitutions and special requirements.
• Respond promptly to queries so customers feel listened to and supported.
• Follow up delivery issues, shortages, credits, complaints and account queries until resolved.
• Work with Sales, Operations, Transport and Purchasing to provide clear customer updates.
• Keep customer records, notes and order details accurate and up to date.
• Support customers with online ordering tools and queries.
• Spot repeat issues or service improvement opportunities and elevate where needed.
• Handle challenging conversations calmly, professionally and fairly.
• Work with colleagues to maintain service levels during busy periods and absences.
• Represent Savona positively through personal, reliable and customer-focused service.

Skills

Communication skills

Rapport building

Email & Outlook

Attention to detail

Multitasking

Problem solving

Team player

Willingness to learn

Customer-focused

Foodservice experience

Tools

Outlook

Job description

Savona is a leading independent foodservice wholesaler with over 50 years of experience supplying chefs, caterers, and hospitality professionals across the South of England. What truly sets us apart isn’t just our products – it’s our people, our culture, and our customer-first mindset.

We’re a business built on relationships. Every order, every delivery, every conversation is driven by one simple value: put the customer at the heart of everything we do. Our team takes pride in going the extra mile – anticipating needs, solving problems, and delivering a service experience that is personal, reliable, and refreshingly genuine.

We work fast, stay flexible, and think differently. As an independent company, we have the freedom to innovate, to act quickly, and to put doing the right thing above all else. Collaboration and integrity guide how we work – with our customers, our partners, and each other.

At Savona, you’ll join a team that values initiative, celebrates fresh ideas, and supports each other to grow. We’re passionate about food, serious about service, and proud of the reputation we’ve built.

Job Description:

As a Customer Service Advisor at Savona, you will play an important part in delivering a friendly, efficient and reliable service to our customers. You will be a key point of contact for customers, helping with orders, answering queries, resolving issues and making sure every interaction reflects our customer-first approach. This role requires someone who can build rapport quickly, communicate clearly, stay calm under pressure and work closely with colleagues across the business to provide the best possible customer experience.

Job Type:

Full time/ Permanent

Key responsibilities:

• Be professional and helpful to customers by phone, email, WhatsApp and other channels.
• Process orders accurately, including changes, substitutions and special requirements.
• Respond promptly to queries so customers feel listened to and supported.
• Follow up delivery issues, shortages, credits, complaints and account queries until resolved.
• Work with Sales, Operations, Transport and Purchasing to provide clear customer updates.
• Keep customer records, notes and order details accurate and up to date.
• Support customers with online ordering tools and queries.
• Spot repeat issues or service improvement opportunities and elevate where needed.
• Handle challenging conversations calmly, professionally and fairly.
• Work with colleagues to maintain service levels during busy periods and absences.
• Represent Savona positively through personal, reliable and customer-focused service.

Experience Required:

• Previous customer service experience would be beneficial.
• Excellent communication skills and the ability to build rapport.
• Confidence using email, Outlook and digital communication tools.
• Good attention to detail when entering orders and updating records.
• A positive, patient approach to customer queries and complaints.
• Ability to multitask, prioritise and stay calm under pressure.
• Strong problem-solving skills and ownership of queries through to resolution.
• Willingness to learn new systems, products and processes.
• A team-focused approach and willingness to support colleagues.
• Foodservice, wholesale, hospitality or retail experience would be an advantage.