Customer Service Advisor

Barclays Bank Plc; Hurn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor in Hurn to provide exceptional customer service and support to retail banking customers. This role offers a competitive salary of £26,500, extensive training, and a benefits package including private medical insurance and a pension plan. Candidates should have strong communication skills and a commitment to service excellence.

Benefits

Competitive salary

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in providing exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with internal teams.

Responsibilities

• Provide resolutions for customer queries and issues.
• Personalise customer interactions across digital channels.
• Support internal stakeholders to meet client needs.

Skills

Customer Service

Communication

Collaboration

Job description

Job Description: Purpose of the role is to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities include:

• Collaboration across multiple digital channels to personalise each interaction with a customer.
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.

Analyst Expectations:

• To meet the needs of stakeholders/ customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard.
• Take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.

As a Customer Service Advisor, you will be the friendly face and first point of contact for our Retail Banking customers, offering face to face guidance and support with every interaction.

We offer a competitive salary of £26,500, a comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection, and full training and support to help you succeed and grow with us.

At Barclays, we are committed to being an equal opportunities employer and welcome applications from all sections of the community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.