Customer Service Advisor

Kier Group; Huntingdon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction and engineering firm is seeking a Customer Service Advisor to join their Contract Administration team in Cambridge. The role involves managing service coordination and providing administrative support. Candidates should demonstrate strong communication skills, proficiency in Microsoft Office, and the ability to thrive in a collaborative environment. This position offers various benefits and focuses on diversity and inclusion.

Benefits

Wide variety of benefits

Diversity and inclusion initiatives

Disability confident employer

Qualifications

• Excellent telephone manner and strong verbal and written communication skills.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Capabilities in building effective working relationships.

Responsibilities

• Communicate with internal and external customers to manage service calls.
• Schedule and allocate work to engineers and subcontractors.
• Manage inboxes, perform phone cover, and ensure accurate data entry.

Skills

Excellent telephone manner

Strong verbal communication skills

Strong written communication skills

Proficiency in Microsoft Office

Accurate data entry skills

Ability to build effective working relationships

Job description

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We're looking for a Customer Service Advisor to join our Cambridge CC Contract Administration team based in Cambridge.

Location: Cambridge

Hours: 40 hours per week

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the Cambridge CC Contract Administration team, supporting them in delivering efficient and effective service coordination and administrative support.

Your day-to-day will include:

• Communicating with internal and external customers to manage service calls and work orders
• Scheduling and allocating work to engineers and subcontractors, and monitoring progress
• Managing inboxes, phone cover, and ensuring accurate data entry and documentation
• Supporting Contract Managers and liaising with engineers to ensure timely job completion
• Reviewing performance reports and contributing to service improvements

What are we looking for?

This role of Customer Service Advisor is great for you if:

• You have excellent telephone manner and strong verbal and written communication skills
• You are confident using Microsoft Office, particularly Excel and Outlook, and have accurate data entry skills
• You can build effective working relationships and thrive in a collaborative team environment

We're all about finding potential here at Kier, and transferable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information on benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier