Customer Service Advisor

Tourism Marketing Agency; Hull and East Yorkshire; On-site; GBP 26,000; Full time

Job summary

A customer service firm in Hull is seeking a passionate Customer Service Advisor to ensure customers love their experience. You will deliver exceptional service, manage complex financial situations, and work within a team. A background in retail or hospitality is desired. The position offers a salary of £25,220 plus performance bonuses, with working hours between 8:30am and 6pm, Monday to Friday.

Benefits

Performance bonus up to £3,000/year

Qualifications

• Background in retail, hospitality, or customer support is preferred.
• Ability to multi-task using several IT systems simultaneously.

Responsibilities

• Deliver outstanding customer service experience on every occasion.
• Communicate effectively across inbound phone contact and email.
• Manage and maintain B2B relationships.
• Take ownership of challenges through to resolution.

Skills

Customer obsession

Adaptability

Team player

Problem solving

Outstanding communication skills

Job description

Overview

You’ll be working for Dojo on the Paymentsense product, our original offering and the engine that drives our business. We’re looking for passionate and engaging Customer Service Advisors to play a key role in ensuring our customers love us. You will go above and beyond to make payments painless, security simple and compliance easy for our customers. Ensuring we deliver an outstanding customer experience on every occasion, to every customer. This may sound simple but you will have to deal with complex financial situations, multiple systems, manage business partners, whilst delivering exceptional technical support and world-class customer service.

Working 37.5 hours per week, you will be allocated a shift pattern with hours ranging between 8:30am and 6pm, Monday - Friday. We want the best talent, so our Customer Service Advisors are rewarded with a top of market rate package of £25,220.00 salary per year, plus the opportunity to earn up to £3,000/year bonus based on individual performance.

What you will do

• Deliver an outstanding customer service experience, to every customer, every time.
• Communicate effectively across inbound phone contact and email, managing and maintaining B2B relationships.
• Work with a ‘Right First Time’ attitude, taking ownership of any challenges through to resolution, working with teams across the business.
• Utilise several in-house and external systems.
• Continue to improve on what we do, providing constructive feedback and contributing to process improvements.

What you will bring

• You could have a background in retail, hospitality or customer support - what’s most important is customer obsession, adaptability and a drive to grow with us as we do.
• An exceptional team player, you’ll be able to naturally build strong relationships.
• Proactive and positive attitude with the ability to problem solve.
• A real desire to be the best and offer market leading service.
• Outstanding communication skills, with the ability to build instant customer rapport.
• Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.
• Ability to multi-task using several IT systems simultaneously.