Customer Service Advisor

Vero HR Ltd; Horsham; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading recruitment partner in the UK's foodservice sector is seeking an experienced Telesales/Customer Service Advisor for its Bristol team. The successful candidate will engage with customers to provide excellent service, manage orders, and maximize sales opportunities, while enjoying a competitive salary and benefits.

Benefits

Competitive salary with commission

28 days holiday including 3 Bank Holidays

Long Service Award days

Employee Assistance Programme

Cycle to Work Scheme

Life Assurance Scheme

Pension Scheme

Staff Discounts

Enhanced Sick Pay

Learning and development opportunities

Qualifications

• Proven customer service and/or telesales experience required.
• Good IT skills, particularly with MS Office.
• Strong communication and time management skills.

Responsibilities

• Make outbound calls and handle customer queries.
• Maximize up-selling opportunities with existing clients.
• Work closely with the sales team to develop new business accounts.

Skills

Customer service experience

IT skills with MS Office

Telephone etiquette

Written and verbal communication

Time management

Professionalism and resilience

Job description

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We are the internal recruitment partner working with a well-established independent, family-owned enterprise that has been a cornerstone in the UK's foodservice distribution sector for nearly five decades.

We have an exciting opportunity for an experienced Telesales/Customer Service Advisor to join the well-established team in Bristol.

The successful Telesales/Customer Service Advisor will provide an excellent service to new and existing customers, making outbound calls, and dealing with customer queries regarding orders and products.

You will be speaking to an existing client base and maximising opportunities to up-sell whilst managing customer expectations.

Working closely with the field sales team, you will develop new business accounts whilst providing an excellent level of service.

Requirements

The successful candidate will be able to demonstrate the following:

• Previous experience within a customer service role and/or telesales
• Good IT skills with experience of MS Office
• Excellent telephone manner
• Strong written and verbal communication skills
• Good time management and the ability to prioritise workload.
• Confident, professional & resilient
• Live within a commutable distance to the depot based in Bristol.

In return we are offering:

• A competitive salary of £24,375 per year (£12.50 per hour), with the potential to earn up to an additional £3,000 in commission.
• No weekends – Monday to Friday 9am -5pm.
• 28 days holiday including 3 Bank Holidays (Christmas Day, Boxing Day & New Years Day).
• Long Service Award days
• Employee Assistance Programme
• Cycle to Work Scheme
• Life Assurance Scheme
• Pension Scheme
• Staff Discounts
• Enhanced Sick Pay
• Learning and development opportunities

Interested? Then APPLY now for immediate consideration.