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Radius Housing is seeking Customer Service Advisors to join their dedicated team in Holywood, Northern Ireland. With opportunities for both full-time and part-time roles, you will engage with customers to resolve inquiries and provide outstanding service. Ideal candidates will have strong communication skills and a background in customer service or relevant education. Competitive salary and thorough training will be provided, along with various employee benefits including a pension scheme and health plan.
1 week ago Be among the first 25 applicants
Reference: FHA04208 Do you have excellent customer service skills and a passion for helping people? Come join our team of Customer Service Specialists! We are expanding our team of Customer Service Advisors, with both full-time and part-time opportunities available. If you feel youve got what it takes to provide a high standard of customer care, then wed love for you to join us. What is the role like? As a Customer Service Advisor, you will liaise with both internal colleagues and external partners to handle customer queries, resolve issues and provide a positive customer experience. Working as part of a team, you will offer support and advice across a range of enquiries from rents and neighbourhoods to housing and repairs. Our dedicated team of Customer Service Advisors also require the ability to handle difficult conversations, while remaining courteous, professional and responsive during all customer interactions. About Radius Housing Radius Housing provide care and support to over 33,000 homes across Northern Ireland. An integral part of that support is provided through our Customer Service Centre, located at our purpose-built centre in Holywood. Our specialist Customer Service Centre team field over 6,000 calls per month, primarily booking repairs by phone and online, across routine and emergency situations. To support the growth of the business, we are looking for Customer Service Advisors to provide the high level of service that our customers expect. What do you need to apply? The role of Customer Service Advisor requires excellent questioning and listening skills to identify customer needs and offer appropriate solutions. The role also involves building and maintaining positive working relationships with other departments, contractors and partner agencies, while ensuring that the customer is at the centre of the service. On the application form, candidates are asked to detail how they meet the below criteria:
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