Customer Service Advisor

Robert Walters UK; Hinckley; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor to join their dynamic team in Hinckley. This entry-level position offers a fantastic opportunity to develop your career in customer service. You will be the first point of contact for clients, addressing their concerns and providing swift solutions. If you thrive in a fast-paced environment and have a passion for helping others, this role is perfect for you. Join a supportive workplace where your contributions will make a real difference, and take the next step in your career today!

Qualifications

• Entry-level role requiring strong customer service and people skills.
• Ability to work in a fast-paced environment and resolve client issues.

Responsibilities

• Act as the first point of contact for client issues and concerns.
• Deliver administrative duties and manage client appointments.
• Resolve client service issues promptly and effectively.

Skills

customer service skills

people skills

team player

ability to work under pressure

flexibility

Job description

Customer Service Advisor

Location: Hinckley, Leicestershire

Salary: up to £24,000

Hours: Full Time, office based

Our client is seeking a Customer Service Advisor to join their growing team. This is an entry-level opportunity for someone with great customer service and people skills. The successful candidate will be the first point of contact for any issues or concerns raised, providing fast, client-focused solutions.

The Role:

• Contact existing clients to book their Anniversary appointments with consultants
• Deliver administrative duties for the department including rescheduling appointments
• Acknowledge all client service issues in line with the complaints procedure
• Obtain a prompt response to client queries, service issues, and requests to cancel
• Resolve all client service issues in a timely manner focused on client resolution and retention
• Understand all client databases and systems to adequately investigate and respond to the client

The Right Candidate:

• Strong team player
• Ability to work in a fast-paced environment
• Dynamic and flexible approach
• Ability to work under pressure

What's next:

If you're ready to leap forward in your career, apply today!

Email your CV to [e-mail]

About the job

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Workplace Type: On-site

Experience Level: Entry Level

Job Reference: AM9R4G-DCFE8EB2

Date posted: 12 February 2025

Consultant: Connor Morris