Customer Service Advisor

Candid Hire; Hessle; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dynamic logistics business as a Customer Service Representative in Hessle. You'll support operations by handling customer inquiries and resolving delivery issues in a fast-paced, varied environment. Ideal for someone who enjoys problem-solving and has a positive attitude. Attractive benefits include health cover from day one, a pension scheme, and a supportive workplace.

Benefits

22 days holiday + Bank Holidays

BUPA Connect health cover

Pension scheme (auto-enrolment after 3 months)

Positive and inclusive workplace culture

Long-term opportunities

Qualifications

• Previous experience in a customer service role, ideally in logistics or supply chain.
• Strong communication and problem-solving skills.
• Comfortable using IT systems and learning new tools.

Responsibilities

• Respond to customer queries via phone and email.
• Investigate and resolve delivery and service issues.
• Keep internal systems updated accurately and in real-time.

Skills

Communication

Problem Solving

Multitasking

Job description

Social network you want to login/join with:

Join a growing logistics business based in Hull as a Customer Service Representative key role supporting the smooth running of operations and ensuring excellent service for both clients and customers. This is a fast-paced, varied role where no two days are the same!

The Role:

You will be part of a busy, friendly team handling customer enquiries, resolving delivery issues, and ensuring everything runs like clockwork. If you love problem-solving and making customers feel valued, this could be your perfect fit.

Key Responsibilities:

• Respond to customer queries via phone and email
• Investigate and resolve delivery and service issues
• Liaise with warehouse, transport, and third-party carriers
• Keep internal systems updated accurately and in real-time
• Maintain a professional, helpful approach at all times

What Were Looking For:

• Previous experience in a customer service role (logistics or supply chain preferred)
• Strong communication and problem-solving skills
• Able to multitask in a busy environment
• Comfortable using IT systems and learning new tools
• A team player with a great attitude
• 22 days holiday (176 hours) + Bank Holidays
• BUPA Connect health cover from day one
• Pension scheme (auto-enrolment after 3 months)
• Positive and inclusive workplace culture
• Long-term opportunities in a stable and growing business

Apply now through Candid Hire we connect great people with great supply chain careers.

(Were keeping our client confidential at this stage full details will be shared with shortlisted candidates.)