Customer Service Advisor

Babcock International Group; Helensburgh; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An international engineering company is seeking a Customer Service Advisor in Helensburgh, Scotland. This full-time role involves supporting customer service operations, ensuring quality and safety standards, and managing customer interactions via phone and email. Candidates should possess proficiency in Microsoft Office and experience with business support applications. The position offers hybrid working arrangements and a comprehensive benefits package.

Benefits

Matched contribution pension scheme

Access to Digital GP and health consultations

Employee share scheme

Paid leave for volunteering

Qualifications

• Demonstrated ability to provide excellent customer service.
• Willingness to learn and adapt to different backgrounds.

Responsibilities

• Support the Customer Services Coordinator in resource utilization.
• Ensure tasks align with cost, time, and quality requirements.
• Respond to inquiries via phone and email professionally.
• Produce accurate Maintenance and Reactive Work Orders.

Skills

Proficiency in Microsoft Office

Experience with business support applications

Familiarity with ERP systems

Job description

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Location: Helensburgh, Argyll and Bute + Hybrid Working Arrangements

Role Type: Full time / Permanent

Role ID: SF

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our HMNB Clyde Faslane site.

The role

As a Customer Service Advisor, you’ll have a role that’s out of the ordinary. The Customer Services Department serves as the single point of contact for all infrastructure related tasks within HMNB Clyde.

Day-to-day, you’ll support the Customer Services Coordinator in maximising the utilisation of all departmental resources. Additionally, you will:

• Ensure all tasks are completed in line with the Company’s cost, time, and quality requirements
• Implement the Company’s Safety, Quality, and Environmental policies within the Customer Services area, ensuring risk assessments are conducted to promote safe working attitudes and practices
• Respond to phone and email enquiries in a friendly and professional manner, listening attentively and determining the appropriate course of action
• Raise tasks with the correct department in accordance with the service level agreement (Service Key), ensuring customer contact details are accurate and expectations are managed from the initial contact, with feedback provided where required
• Produce Maintenance and Reactive Work Orders for Maintenance Teams within HMNB Clyde, ensuring accuracy and validity, and liaising with Planning Teams as necessary

This role is full time, 36 hours per week Monday to Thursday and provides hybrid working arrangements.

Agile working may be available to employees in some instances, applying the principles of fairness and consistency whilst ensuring that the overriding business needs can be appropriately met. We are happy to consider flexible, blended working, including part-time, condensed hours, and job sharing. Please ask about alternative patterns of work at interview.

Essential experience of the Customer Service Advisor

• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Experience using business support applications for administrative or operational tasks
• Familiarity with Enterprise Resource Planning (ERP) systems, ideally IFS

Qualifications for the Customer Service Advisor

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at .

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.