Customer Service Advisor

Jago Consultants; Havant; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading company in the automotive industry is seeking a professional Service Advisor to join their team in Havant. This role involves guiding customers on vehicle services and repairs, ensuring top-notch customer interactions, and maximizing sales opportunities. The ideal candidate will possess strong customer service skills and prior experience in a similar role, ensuring the highest standard of service.

Qualifications

• Previous experience working as a Service Advisor within a motor garage.
• Full driving licence required.

Responsibilities

• Ensure customers are aware of service and repair work required.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Document warranty work in accordance with manufacturer policy.

Skills

Customer service skills

Professionalism

Rapport building

Upselling

Job description

Service Advisor needed in the Havant area of Hampshire.

Havant Customer Service Advisor salary around £26,000 + OTE of up to £32,000

We are working with a Main Car Dealership that is actively looking for a Service Advisor to join their friendly team in the Havant area of Hampshire.

Job Role – Motor Vehicle Customer Service Advisor

Salary – £26,000 + OTE of up to £32,000

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position, you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

My client is particularly looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-sell opportunities.