Customer Service Advisor

V3 Recruitment; Havant; On-site; GBP 25,000 - 28,000; Full time

Job summary

A customer service company in Havant is seeking a Customer Service Advisor to manage customer orders and relationships. This permanent, full-time role involves providing support to customers and the sales team. The ideal candidate will have prior customer service experience, strong IT skills, and excellent telephone communication. The salary ranges from £25,000 to £28,000 annually.

Qualifications

• Experience in a customer-focused environment.
• Sound working knowledge of Word & Excel.
• Excellent telephone communication skills.
• Good time management abilities.

Responsibilities

• Act as the first point of contact for customers.
• Process orders via Internet, Telephone, and E-mail.
• Develop and manage customer relationships.
• Assist customers with product selection and upselling.
• Resolve delivery and order issues.

Skills

Customer service experience

IT skills (Word & Excel)

Telephone communication

Time management

Teamwork

Job description

Overview

Customer Service Advisor - Permanent Role - Havant Based.

About the role

The business is based in Havant with purpose-built warehousing and offices. We have a team of dedicated people who believe Customer Service and satisfaction are key to our success. We are now looking to recruit an additional person to be part of this and to bring new practical skills to enhance the team.

Role details

The Customer Services Assistant will be based in Havant. Monday to Friday 8.30 am – 5.30 pm.

Responsibilities

• Be the first point of contact for all customers.
• Process customer orders via Internet, Telephone, and E-mail.
• Develop and manage customer relationships, increasing customer satisfaction and delivering a responsive and effective communication process.
• Assist customers with product selection, always considering the opportunity to upsell.
• Resolve delivery and order issues, escalating where necessary to aid prompt resolutions.
• Maintain CRM to ensure it is as up to date as possible.
• Provide administration support to the sales team.

Qualifications

• Previous experience in a customer focused environment.
• IT - sound working knowledge of Word & Excel.
• Excellent telephone experience.
• Good time management.
• Ability to work as part of a team as well as independently.
• Provide suggestions and ideas to benefit the growth of the company.
• Be confident in your own ability, skills and knowledge, but able to learn and listen and develop.

Environment

This is an environment where the candidate will need to be strong, flexible and support all areas of the business.

Compensation

Salary: £25,000.00-£28,000.00 per year

Job Types: Full-time, Permanent